I can understand BestBuy reluctance on accepting back used drives, but like laptops and many new devices that Best Buy does allow returns for, hard drives and especially NAS devices do require a testing period and Best Buy should change their policy for that.
Welcome to our community forums. Having purchased quite a few hard drives over the years, I know that once it's plugged in I don't usually think about it until a problem arises. It's certainly strange to hear that Western Digital was unable to assist you with this, I'd be glad to help explore what options may be available moving forward to help you with this purchase.
You should have nothing to worry about. As the nation's largest retail recycler of used electronics and appliances, we've got this process down. As per our Best Buy Recycling Standards Data Security: Recycler processes all hard drives and similar data storage devices in a way that renders all data unrecoverable.
We work hard every day to enrich the lives of our customers through technology, whether you come to us online, visit our stores, or invite us into your home. If you are not fully satisfied with your purchase, we'll do our very best to help you with a replacement, return, or repair.
Looking for a Marketplace return policy The policy below applies to purchases from Best Buy only. To learn how to find a Marketplace seller's return policy, and how to return a Marketplace product, visit our Returning a Marketplace Product page.
Most products sold by Best Buy can be returned or exchanged within 30 days from the date of your in-store purchase, or 30 days from the date your online order is delivered. The exceptions to this policy are cellular and wireless devices (details below) and non-returnable items (details below).
All products must be returned in their original packaging. The product must be in like-new condition (i.e., no signs of use), and some products can only be returned or exchanged if the packaging is unopened. Read the complete policy details below for full details.
It's also a good time to look for savings on the best external drives you can use for backup or for transferring data between all your devices. If you don't already have a large external hard drive or SSD, you really should get one in order to do full system backups or just keep your important files somewhere besides the cloud.
Below, we've listed the best SSD and hard drive deals that are available from major retailers such as Amazon and Newegg. We're also tracking the best monitor deals, best CPU deals, best gaming laptop deals, best 3D printer deals and the Best PC hardware deals overall.
2.5-inch or M.2: Most internal SSDs are either 2.5-inch or M.2 form factor. 2.5-inch drives connect to SATA ports and can replace old-school mechanical hard drives. M.2 drives look like RAM sticks and plug into dedicated M.2 ports.
I work at a best buy in Cincinnati. Assuming that the screen was not cracked I am not sure why that laptop was not replaced. Sorry to hear about the trouble. Come down to cincinnati next time. Defective items can be returned/exchanged with in 14 days, and yours sounds defective to me. I fight for the customers at my store without them i have no job. Sorry again about the problems.
I bought my girl a toshiba from bestbuy (she wasnt having the mac pitch when I bought the satalite now she wishes I bought one) after about 2 months the screen stopped working (straight up stopped working, no leaking no cracks, just wouldnt work) bestbuy fixed it (After a LOT LOT LOT of greif and arguing) and they said if they didnt return it in 6 weeks they would give a new laptop in its place. it came back after 8 at which point they gave me some speal about shipping time not being included in the 6 weeks even though they shipped it to their warehouse to be repaired. last time i ever shop at bestbuy (hp has repaired my other laptop twice and they had a 4-5 business day turn around from the time they shipped me an empty pre paid fedex box to the time they shipped back to me and it was in my hands again. most amazing service ever) apple on my macbook pro wasnt too bad, 6 business day turn around because the store had to wait for a new case after the start button became unseated. so ya, bestbuy = major greif, everyone else didnt question me about problems and simply repaired as agreed in the purchased warrenty. whats the point of buying a 300 dollar warrenty if they wont honor any of the repairs
Sorry to hear about your troubles with Best Buy. Thanks for sharing your horror story, They probably dont give a second thought to your experience with them given the volumes of customers they have, but like you said, your article will reach thousands! I have bought Dells and have no complaints with them, but now I just build my own. I personally do not buy computers from best buy, only hardware items/ software, etc.
dude that is bs. your a customer with a receipt. u should be able to return. as a well established business like best buy, customer service/satisfaction should be everything. i will remember this story.
Mostly because a generous return policy tends to reassure customers to go ahead and make that purchase, for a long time merchants in the USA tended to have generous return policies. In other words, the whole point of having the policy has to do with what the merchant knows about buyer psychology.
I was a tech (pre geek squad) and we prided our selfs on being able to get just about anyone to purchase a warranty plan, We knew the insides and outsides of the plan and how to best spin it for a customers sake. That being said, we also tried our hardest to actually FIX a customers issue however possible.
I work at Staples in the area and you should have just gotten one there. We have a pretty open return policy and for sure we would have taken it back within the refund period. Our extended warranty is alot cheaper and is recommended on a laptop especially for Acer, toshiba and Sony.
You should dispute your issue with your credit card company if you have gone through the necessary steps with the merchant to resolve the situation. You have been in contact with the merchant which is the main thing that is required by the CC companies. Since the merchant has been unwilling to honor its return policy but rather stick you with half of the repair costs, I think you have a valid case.
Make sure that you have documented every time they have contacted you and what they have said as well as all of the times you have contacted them whether it be by phone, email, snail mail or what not. Also make sure you have a copy of their return/exchange policy specifically on computers. Finally if you did buy an extended warranty, make sure you have a copy of that and also have a copy ready of the warranty from Acer handy should you need it.
Man, I have bought a wireless keyboard and mouse in best buy and it didnt work so i tried to return it and it and they wouldnt take it either. I have not shopped in best buy for more then a year already, i dont miss it and i also never miss a chance to tell all of my friends and co-workers not to shop at best buy. so far I have been pretty successful. thanks and good luck.
I happen to work at genco and we do all the returns for best buy/future shop in canada. The amount of acer laptops we get a day is outstanding (around 200) so I would have to say that acer sucks and to stay away from them :O
The HLDS Universal Data Station merges a multi-hub with an external DVD drive to great effect, gaining the best of each device while only having to worry about its slightly inflated price tag. The hub converts a single USB-C port into multiple USB Type-A SuperSpeed ports, a Micro SD card reader and even a HDMI 1.4 port. Not only that, the Universal Data Station also has a similar level of compatibility as the Hitachi LG GP96Y, making it an ideal companion to any Windows, macOS, Android OS, FireOS and Linux devices.
The HLDS Universal Data Station is a slim and stylish USB multi-hub that turns a single USB Type-C port into two SuperSpeed Type-A ports, a Micro SD Card reader, a single HDMI 1.4 output and a DVD drive with read/write speeds of up to 8x. The DVD drive also supports M-Disc writing for all your archival needs, and CD read/write speeds of up to 24x. The multi-hub remains as compact and light as most external DVD drives at just 0.52 pounds in weight, making it ideal for travel or quickly switching it between devices.
ConnectivityAn important factor to keep in mind when selecting an external DVD drive is the type of connection the drive uses. As laptops continue to follow the thin-and-light trend, legacy ports like USB Type-A are being phased out in favor of the smaller and faster USB Type-C port. However, most external DVD drives continue to use Type-A connections because the data rate of even the fastest DVD drives (24x) is only 33.2 MB/s or 266 Mbps, which is well within the 60 MB/s or 480 Mbps bandwidth of a typical USB 2.0 Type-A connection. 59ce067264